There's a lot of common issues that can come up for various reasons, we always recommend checking out the FAQ (https://lowkey.gg/faq) and going through these steps:

1) Ctrl + R to refresh is always the good first step.

2) Restarting Lowkey (close from task bar completely).

3) Reinstall Lowkey from the website (no need to uninstall first).

4) Make sure Lowkey is running as Admin and that Windows Firewall isn't blocking it.

5) Try going to %USERPROFILE%\AppData\Roaming\lowkey-electron and deleting the Cache folder. If you want to back it up just in case, you can just rename it to _Cache instead of deleting.

If you're still having an issue or the above isn't related to your bug, let us know in detail what happened and how we can try to reproduce it:

Images are useful for context, add some if you can! If you hit Ctrl + Shift + i, you can usually open a developer console and go to the "Console" tab to get some useful error messages for us.